Change Management
'change is constant, not necessarily traumatic'
Effective change management involves an agreed exact business, functional and technical specification. It's important to document suppliers' commitments to ensure shared understanding between all parties. All parties should sign off a set of expectations and manage towards them. Only then can you deliver a project on time and to budget.
Change management involves managing issues that arise during the project. Issues caused by changes not considered initially or by people legitimately changing their minds or because people want extra benefits as the project develops. When you decide to implement a change it's important to understand the impact on project timescale and cost - PMC can help you understand, identify changes and their impact on time and cost. We enable you to make effective change-control decisions or put forward a revised case to decide whether change is worth doing.
Ineffective change management delays plans and projects, costs rise and situations become emotional, creating distractions and arguments that get in the way of delivery. Effective change management enables effective project management - the two are inextricably linked.
The original specification is not always what you deliver at the end. That's not because people set the wrong expectations but because needs change. Your business will develop - it may acquire a competitor, sell stores or introduce a new product range. Neither do your customers' businesses remain static. You must recognise and prepare to deal with those changes. We can help you keep a clear understanding of what has changed and why, justify the time, cost and impact on the project.
PMC effective change management ensures that when you reach the end of the project you get what you need.
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The biggest mistake that any retailer can make when considering new technology is to not know their maturity state – and either develop bespoke systems beyond their capabilities or ‘straight-jacket’ their key differentiators in a ‘best of breed’ process. The one certainty is that it will probably cost more than was expected.
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