Consulting Practice
PMC brings real-life retail experience across its consulting practice. Our people have worked in retail, understand the industry and recognise the issues that affect our clients. They have experienced and shared the same problems. That knowledge enables them to talk the right language to convert business issues into a systems viewpoint.
PMC consultants provide excellent communications between IT and the business, because that communication is vital. Often, solutions take the IT view or the business view, because many people specialise in one or the other. PMC specialises in both, to bring the two together and provide a consolidated view on the requirements, to make sure your retail system implementation and delivery focuses on what your retail business needs and wants.
At PMC we always apply real-life experience rather than a theoretical view. It's experience that improves and develops over multiple customer engagements to enable our clients to buy in to broad knowledge and experience.
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Unless it’s a 24x7 problem many retailers consider it acceptable - Huw Thomas, COO, PMC
“If staff are grumpy because they can’t use the system effectively, and customers are unhappy because they can’t checkout at the tills effectively and quickly, unless it’s a 24x7 problem many retailers simply consider that acceptable. However, when a system failure means the retailer has to shut up shop then the problem becomes business-critical. If the store is full the retailer could be faced with charging every customer a token amount for what they have in their basket.” Huw Thomas, COO, PMC
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