Programme QA
'programme quality assurance to ensure the programme stays on track'
Every project should have a quality assurance (QA) programme carried out by an independent assessor. Roles and responsibilities of internal participants or third parties must be clear and be consistently met. Clear milestones must be identified, constantly validated and tracked, and the project kept in line with the main objectives.
Projects can go off on a tangent. It's too easy for a project team to become wound up in ideas that are attractive but not core to success. It's also easy for a project to slip out of line with the business objectives. With complex change there is significant value in using an independent assessor to ensure the agreed project plan is on track. PMC provides that important independent check. Our skilled consultants can manage the independent programme check and report to the operating board or the project governance structure.
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The biggest mistake that any retailer can make when considering new technology is to not know their maturity state – and either develop bespoke systems beyond their capabilities or ‘straight-jacket’ their key differentiators in a ‘best of breed’ process. The one certainty is that it will probably cost more than was expected.
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